Delete your Ollin account

How to delete your account

1. 1

   Open Settings in the Ollin app

   Sign in at ollin.travel or open the Ollin app on iOS or Android, then go to Settings from the account menu.

2. 2

   Choose Delete account

   It sits at the bottom of Settings, under Account. You'll be asked to confirm, because this cannot be undone.

3. 3

   Confirm

   Your account and its data are deleted straight away — there is no waiting period and no reactivation window. Any active subscription is cancelled at the same time.

You'll be asked to sign in first — deleting an account is only ever possible from inside it.

What gets deleted

All of the following is deleted immediately when you confirm:

• Your account and sign-in credentials.
• Your profile, name, and avatar.
• Trips you own, and everything on them — itinerary items, notes, expenses, checklists and packing lists.
• Trip photos and videos you uploaded.
• Passport vault entries (passport, Known Traveler and loyalty numbers), which are stored encrypted.
• Trip chat and Ask Ollin conversations.
• Connected mailbox integrations and their access tokens.
• Push notification tokens for your devices.

What is kept, and for how long

Trips owned by someone else that you were a member of

They belong to that trip's owner. You are removed from them; the trip itself is theirs to keep or delete.

Billing and tax records

Retained by our payment processor, Stripe, for as long as tax and accounting law requires. These are payment records, not trip content.

Backups

Residual copies may persist in encrypted database backups for a limited period after deletion, before being overwritten on the normal backup cycle.

Server logs and analytics events

Retained for our processors' default retention periods, then deleted. Analytics is opt-in in the EEA, UK and Switzerland and can be switched off anywhere.

The full detail is in the Data retention section of our Privacy Policy, which is the source of truth if anything here is ever less specific.

Deleting only some of your data

You don't have to delete your whole account to remove something. Individual trips, photos, expenses and Passport vault entries can each be deleted on their own from inside the app, and deleting a trip you own removes everything on it.

If you can't sign in, or you want us to confirm a deletion in writing, email us and we'll handle it — we respond to privacy requests within 30 days, and may need to verify your identity first.